Privacy Policy

We collect different types of information to provide you with a better service:

Personal Information

• Full name, email address, and phone number.
• Residential address (for hosting and pickup services).
• Payment information (securely processed by certified payment providers).
• Government-issued ID (for host and veterinary verification).

Pet Information

• Name, breed, age, weight, and medical history of your pet.
• Photos and videos of your pet.
• GPS location data when the tracking service is active.

Technical Information

• IP address, browser type, and operating system.
• Platform usage data and preferences.
• Cookies and similar tracking technologies.

We use your information to:

• Provide and improve our hosting, live camera, and GPS tracking services.
• Verify the identity of hosts and veterinary professionals.
• Process bookings, payments, and Marketplace transactions.
• Send notifications about your pet's status during their stay.
• Personalize your experience and show relevant content.
• Ensure platform security and prevent fraud.
• Comply with legal and regulatory obligations in Colombia.
• Send marketing communications (with your prior consent).

We do not sell your personal information. We may share your data in the following circumstances:

• With hosts and caregivers — Information necessary for providing hosting services (name, contact details, and your pet's profile).
• Service providers — Third parties that help us operate the platform (payment processors, cloud hosting services, analytics tools).
• Legal requirements — When required by law, legal process, or government request.
• Protection of rights — To protect the rights, property, or safety of Puppy Pets, our users, or the public.

We implement technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest.
• Restricted access to personal information by authorized personnel only.
• Continuous monitoring for security vulnerabilities and threats.
• Live camera feeds are encrypted end-to-end.
• GPS location data is securely stored and deleted after service completion.

We use cookies to:

• Keep your session active and remember your preferences.
• Analyze platform usage and improve our services.
• Display personalized content and relevant advertisements.

You can configure your browser to reject cookies, although this may limit some platform features.

In accordance with Colombia's Law 1581 of 2012 on Personal Data Protection and other applicable regulations, you have the right to:

• Access your personal data stored on our platform.
• Rectify inaccurate or incomplete information.
• Delete your data when it is no longer necessary for the purposes for which it was collected.
• Revoke your consent for data processing at any time.
• Object to the processing of your data for direct marketing purposes.
• Portability — request a copy of your data in a structured format.

To exercise any of these rights, contact us through the channels indicated at the bottom of this page.

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have collected data from a minor without the consent of their legal guardian, we will delete that information immediately.